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Contact Scotts Customer Service

How to Reach a Person at Scotts

Verified Contact Information

Toll-Free Number:

  • 1-800-543-8873
    Consumer Service Department
Call Now
Send Message

Customer Service:

  • 1-888-270-3714

Customer Service:

contractnotice@scotts.com
Conditions Of Use
scotts-orders@scotts.com
Orders
consumer.services@scotts.com

Legal:

privacy@scotts.com
Privacy Inquiries

Scotts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Scotts Phone Number
1 (800) 543-8873
Average Hold Time
00:01:28
Average Calls duration
4 minutes
Most Popular Scotts Email Address
consumer.services@scotts.com
Scotts Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
View full overview

How to Contact Scotts Customer Service?

Scotts is a renowned company that specializes in offering a wide range of lawn and garden products, such as fertilizers, pesticides, and grass seeds. Highly motivated and committed to serving customers, Scotts customer service phone number is 1-888-270-3714.

Their customer service team is dedicated to provide detailed information about their products, offer guidance on usage and application, and addressing any concerns or inquiries you may have. Feel free to contact Scotts customer service team for reliable support and advice on your lawn and garden needs.

You can contact Scotts support by chat as well, which is available on their official website. To access the chat support, head to the Scotts website - on the bottom right corner of the page, you will find the chat icon, click on it and you are all set to start the conversation. In the beginning of the conversation, you talk with the Scotts chatbot, which can help you by providing FAQs and other links. However, if you require to talk with Scotts experts, you can request the chatbot.

You contact Scotts via email as well, to reach out to their dedicated customer service team just drop an email at consumer.services@scotts.com. This email address is specifically designed to handle consumer inquiries, concerns, and feedback. Whether you have questions about their products, need guidance on lawn and garden care, or wish to share your experience, you can compose a professional email and send it to this address.

You can also submit a request ticket via email, which is available on the company website. There, you require submitting your request type alongside your details and address. The Scotts customer service team will promptly review your email and provide you with the assistance you need. They are committed to delivering exceptional customer service and ensuring your satisfaction.

PissedConsumer Club

Contact Information

Scotts Website:

Scotts Help Center:

Corporate Office Address:

ScottsMiracle-Gro
14111 Scottslawn Road
Marysville, Ohio 43041
United States

Other Info (opening hours):

Hours of operation vary seasonally.

However, always open Monday - Friday, 8:00 a.m. - 5:00 p.m. with extended evening and weekend hours during the active growing season.

More contact details

How Customers Rate Scotts Support?

4.6 / 5
Good

Based on 2.4K calls to Scotts customer support through PissedConsumer.com and 40 survey responses.

Total Calls
2.4K
Avg Call Duration
04:09
Issues Resolved
25%

Why Customers Call Scotts?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 35%
  • Request for Information 25%
  • Product/ Service 22%
  • Payments and Charges 5%
  • Refund 3%
  • Shipping and Delivery 3%
  • Website/ Application 2%
  • Return/ Replace 2%
  • Activation/ Cancellation <1%
  • Staff <1%
  • Account <1%
  • Questions About an Order <1%
  • Claims & Legal Issues <1%
  • Cards <1%
  • Streaming Services <1%

Customer Inquiries & Issues

35%
  • "Can pre emergent be used to eradicate bent grass in the spring"
  • "Need an axle for a Rona lawn spreader approx. 20 years old. No identification such as model number.d. No"
  • "Fugue gnats in potting soil"

Request for Information

25%
  • "Questions about fertilizing Lawn"
  • "Information"
  • "Spreader question"

Product/ Service

22%
  • "Spreader warranty"
  • "You coming lied to me no email no money nothing or product now I came to call you"
  • "warranty issue"

Payments and Charges

5%
  • "Rebate"
  • "When to use weed and feed?"
  • "Scotts turf builder weed & Feed 26 – 0–2"

Refund

3%
  • "Refund"
  • "Can't use refund"
  • "Refund from May"

Shipping and Delivery

3%
  • "Have not received my refund yet"
  • "did not get my rebate"
  • "Did not receive my Amazon gift card"

Website/ Application

2%
  • "Winterguard application"
  • "Advice for applications and product to use"
  • "Application of products"

Return/ Replace

2%
  • "Need replacement wheels for my Scott's Turf Builder DLX Broadcast Spreader"
  • "I want to change an order"
  • "Need replacement battery"

Activation/ Cancellation

<1%
  • "Cancel order"
  • "cancel subscription"
  • "I was canceled for next year program"

Staff

<1%
  • "Customer service"
  • "Want to talk to customer service"
  • "Want to talk to customer servicel"

Account

<1%
  • "Can not log into to subscription account"
  • "Following up on a subscription"
  • "Subscription"

Questions About an Order

<1%
  • "My order"
  • "Order problem"

Claims & Legal Issues

<1%
  • "Claim"

Cards

<1%
  • "I haven't received my gift card"

Streaming Services

<1%
  • "News on free add on national tv by President acknowledging Scott Co. donation to him"

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Frequently Asked Questions

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