Scotts
Scotts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotts has 2.3 star rating based on 198 customer reviews. Consumers are mostly dissatisfied.
51% of users would likely recommend Scotts to a friend or colleague.
- Rating Distribution
Pros: Good products, Products, Still in process inquiring about a product part.
Cons: Customer service intentionally unresponsive to refund requests, Trying to get manager to resolve proplem, Cheaply made spreaders.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotts has 2.3 star rating based on 198 customer reviews. Consumers are mostly dissatisfied.
51% of users would likely recommend Scotts to a friend or colleague.
- Rating Distribution
Pros: Good products, Products, Still in process inquiring about a product part.
Cons: Customer service intentionally unresponsive to refund requests, Trying to get manager to resolve proplem, Cheaply made spreaders.33% of users think that Scotts should improve its Product/Service Quality.
63% of users say that they won't use Scotts in the future for similar services or products.Recent recommendations regarding this business are as follows: "Call if your unsure & CS can help you", "Do not use Scott’s mulch dye", "Do not buy mulch dye", "Develop a mindset that any mix is just as good as any other and live with it.", "Must find another company".
Most users ask Scotts for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Turnaround Time and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Scotts Reviews
"Helpful at answering my question"
I called Scotts to find out whether we could put seed down at the same time that we fertilize in our area. It was very helpful to explain the type of Scotts we...
"Four step program"
I am trying to find out if theres any way I can return the four step program. I have not used it. I did not know that you could not seed with this product so I...
New York, New York
Four step program
I am trying to find out if theres any way I can return the four step program. I have not used it.
I did not know that you could not seed with this product so I would like to know if I could switch it for the other four step program you have four seed Please let me know. Thank you.
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Verified Reviewer |
Petoskey, Michigan
Furious customer
Not unless this issue is resolved
Scotts mulch dye arrived but the sprayer did not work. We had to go and buy a canister, and then it stained our concrete driveway and nothing will remove the stains!
User's recommendation: Do not buy mulch dye
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Verified Reviewer |
Toms River, New Jersey
No quibble guarantee
Fertilizer was lumpy and damp and could not be used. I need a refund. I've been trying to call customer service.
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Petoskey, Michigan
Furious customer
Container would not spray and stained my concrete and will not come out! We are furious andwant a product to remove the stains and a full refund!
User's recommendation: Do not use Scott’s mulch dye
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Biloxi, Mississippi
Yes, fertilizer sucks
Been using y'all's product all my life. It's been three years since y'all's *** has been any good.
I've put my yard in this year for the dollar weeds. My next-door neighbor is putting in his yard for the dollar weeds and hadn't killed anything.
It's been three years in a row. Y'all have screwed me on my money.
User's recommendation: Stop by and Scott’s fertilize there is better and cheaper out there. They’re *** sucks.
Hamilton, Ontario
Bad product Scott’s turf builder weed and feed
My dogs constantly eat the pellets the product is still on my lawn no disintegrated
Its crap this product Im so disappointed and my dogs better not get sick
User's recommendation: Absolutely not
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Verified ReviewerCompletely worthless for help
Called to inquire about correct setting for their drop spreader for a particular fertilizer I ordered. Bimbo could only look on computer screen.
Knows NOTHING about products. Said because I did not order Scott product she was not sure she could help. She gave me the wrong setting then argued with me. I guarantee she has NEVER used a drop spreader and knows nothing about settings.
DEI hire reading off a computer screen. WORTHLESS.
- Common products available anywhere
- Not specialized for a particular lawn
Preferred solution: Technical support - THEY HAVE NONE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMtaylor@***.com
Have been using all our lawn care products for almost 20 years... this year i put down your weed and feed. And i dont know if your putting weeds in your mix but this year i put down twice as much as ever year and my lawn is covered in dandelios strawberry weed and all kinds of other weeds what is going on with your products???
- Used to be the only choice
- Quality seems to have gone down
Preferred solution: Answers
User's recommendation: Must find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
MULCH COMPLAINT SCOTTS EARTHGRO BROWN MULCH
RECENTLY purchased 85 bags of subject mulch.
my complaint:Automatic Email - Refund Site Case - 4578****
Inbox
SMG - Consumer Services
4:57 PM (0 minutes ago)
to me
We have received your request and a case has been created, 4578****. We will review the details you have provided; you can expect to receive follow-up within 2 business days.
-----
Below is your request:
Request Type: Refund / Replacement
Message: Receipt 1
HOME DEPOT | 2025-04-05 | 88627/89062
EARTHGRO BROWN MULCH | 75 | BULKY/POORLY PROCESSED MULCH//WOOD CHUNKS IN ALL BAGS/-TOTALLY DISSATIFIED/ VERY UNHAPPY AND WILL NOT USE AGAIN! | Refund
Refund Details: Check - $5.00 processing fee applied (4-6 weeks)
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Verified ReviewerProblem after using Scotts weed and feed product
After using Scott's Weed and Feed, most of our grass died. Unfortunately, we had thrown away the bag by the time the grass started dying.
The receipt has no bar code, so customer service said we could not receive a refund. All the time, effort, and money spent was a waste.
- Well known brand
- Weed and feed product killed our grass
Preferred solution: Full refund
User's recommendation: Don't use Scott's Weed and Feed unless you want to kill your grass.
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Verified Reviewer |
Jamul, California
Worst customer service in my 65 years of being a customer.
ZERO OWNERSHIP OF THE SCOTTS brand. ZERO EFFORT to help get my reel lawn mower fixed with part preventing it from working safely.
I am honestly still shocked about the
Extremely poor service.
The phone trees, multiple blind then disconnected transfers. The website was even worse..code after code required then dead end.
Pissed and shocked and grass still needs to be mowed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scotts LawnFood || Burnt my Lawn
Company fixed the issue and I have been provided with apology. Scotts & me agreed on refund and repair cost of my lawn.
It had beautiful grass and after evenly applying this attached images Lawnfood, it burned up grass like dry Hay.
I spend crazy hours and built this lawn and this Scotts product burned it to hay. This was not applied a lot at all applied evenly.
Called Scotts customer service 186*-***-**** today (24th June at 2:43PM ET) to add on my existing case# 4534**** that even my Back Yard has burned same like front yard i.e. roughly 11x13feet area and to my surprise the Customer service was extremely rude and keep on blaming me that i didn't apply it properly. Keep on talking over the customer and interrupting at every sentence. Last customer service was very good but today she was worst!!
I just don't need refund for Lawn food & Seeds but also for Top Soil to cover this damaged area by this product.
No caution message on this packet that will say or warn customers that it will burn teh grass if applied improperly.
If consumer knows how this product is dangerous, then no one will ever buy. Hence Scotts didn't mention the caution on their Packet!!
Calculated Damaged Area:
Front Lawn: 13x13 feet
Back Yard: 11x13 feet
Total area: 312 SqFeet
Ask: I need Scotts to refund me for Seeds & Top SOil covering this damaged area!!
And to train or fire this customer service agent who spoke to me today for her rude behavior. Thank you!!
- No caution message on products
Preferred solution: Calculated Damaged Area: Front Lawn: 13x13 feet Back Yard: 11x13 feet Total area: 312 SqFeet Ask: I need Scotts to refund me for Seeds & Top SOil covering this damaged area!! Which could be total worth of CAD $100
User's recommendation: Caution against Scotts Lawn products & Poor Cx service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jamul, California
YOU Suck
Know that you have products that are lawn mowers! Sorry I guess that is a stretch too farand they break
User's recommendation: Don’t blind transfer paid customers to ***
Landscaping and Gardening Expert Talks
Lawn Care During Drought: How to Grow Lawns with Less Water?
How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.
John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southlake, Texas
Contact with Scotts representative
My concern that Scotts Triple Action fertilizer should not be sold in the southern states was confirmed by the consumer representative. I was disappointed that Scotts and Lowes allowed it to be sold in their stores.
The customer many times depends on the manufacturers and retailers to have viable products on their shelves. In this case, the Triple Action fertilizer is strictly for the northern grasses, not Texas, but that info was discovered by going through reviews of it and then in a single slide of a series of slides showing viable geographic locations in the United States.It communicates Scotts is more concerned about market share than appropriate products for the various regions where there product is sold.
Can you comment on that specifically or was this an oversite on both parties, ( Lowes and Scotts)? I will continue to use your products, but will spend more time confirming it is the appropriate product.
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Verified Reviewer |
Loveland, Ohio
Spreader setting
I asked for the Scott spreader setting for a fescue and Rye grass seed over seating. I also asked for the spreader setting for the Scotts starter fertilizer. The customer service agent answered both questions correctly and professionally and courtesy.
User's recommendation: Call if your unsure & CS can help you
Hilliard, Ohio
Never recieved the part for my lawn spreader
Ordered a lost hub cap for my Scotts lawn spreader. Never received it.
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About
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Scotts is a company that specializes in selling lawn-care products. The company was started in 2002. Nowadays it has a large number of regular clients. Scotts sells many different products like outdoor cleaners, lawn food, grass seeds, spreaders, weed, bug and disease controls. The company offers a big variety of garden tools and accessories. The company has its own lawn care mobile application for IOS, Android and Windows.
Scotts is ranked 73 out of 1170 in Landscaping and Gardening category
USA
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