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Scotts

Scotts Reviews

www.scotts.com
What is your customer experience with Scotts?

Scotts Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Scotts has a 2.2 star rating from 139 reviews. 50% would likely recommend. Most consumers are dissatisfied and 67% say they will not use Scotts in the future.

Key Takeaways for Future Customers

  • Check recent Scotts reviews for product performance before buying.
  • Be prepared for customer complaints about refunds and rebate processing.
  • Some agents resolve issues, and the brand offers diverse products.

Negative Feedback / Risk Areas

  • Frequent reports of refund delays and unresponsive customer service.
  • Poor seed and mulch quality, infestations, and damaged or broken parts.
  • Rebate and gift card problems and perceived high price level.

Positive Feedback

Reviewers note good products and helpful individual customer service reps; product diversity is valued.

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Media from reviews

Scotts - Bought the bag of patch and repair...
Scotts - Whitehouse lawn Is Completely sickening...Scotts - Problem with mulch infestation. I was told I’d get a refund. Nothing has come...Scotts - Problem with mulch infestationScotts - FootballScotts - *** s turf builder seed is garbageScotts - Complaint
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Show reviews that mention
grass seed grass seed problem customer lawn refund bags service bag
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Taliah Nfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Conover, North Carolina

2 orders of seed and no grass just weeds

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Customer service is great, no problem, I did everything like the directions said, I wanted to send a picture of the results where I got all weeds and no grass, but I don't have an email for you.

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Kim F Udz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muncy, Pennsylvania

Bought the bag of patch and repair...

Scotts - Bought the bag of patch and repair...

Bought the bag of patch and repair grass seed. There is no grass seed in it.

Had mostly the paper product. So I applied it as directed and hoped for the best. Well I had a few pieces of grass grow.

Just what I was expecting cause I thought where is the grass seed??!! Very disappointing and waste of money.

Loss:
$21
Pros:
  • Brand name i was counting on for good grass to grow

Preferred solution: Full refund

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John H Zii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Whitehouse lawn Is Completely sickening...

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Scotts - Whitehouse lawn Is Completely sickening...

White House lawn

Is

Completely sickening

You were paid by a corrupt administration and you don't have any ethical integrity or respect for the Constitution or your country.

Preferred solution: Apology

User's recommendation: Do NOT buy Dcotts

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Laron Yns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Problem with mulch infestation. I was told I’d get a refund. Nothing has come through! An invasive species (Asian Jumping Worns) were introduced to my garden/yard from the mulch!

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Scotts - Problem with mulch infestation. I was told I’d get a refund. Nothing has come...

Nothing has happened except an invasive species was inteoduced in my garden/yard through the mulch (Asan Jumping Worms). Theres no antidote for this yet! I was told Id receive a refund through email and nothing has come through!

User's recommendation: Don’t purchase Scott’s mulch.

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Alyissa Mwb
map-marker Holbrook, New York

Problem with mulch infestation

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AI Highlights
  • - Found Asian jumping worms in sealed mulch bags; invasive species.
  • - Staff offered refund for 4 bags; concern about soil/crop damage remains.
Scotts - Problem with mulch infestation

I found Asian Jumping Worms in my sealed bags of Scotts black mulch! That is an invasive species.

They are demolishing crops/gardens/soil and no one has found something to kill them. They drain the nutrients out of soil! The woman I spoke to was very courteous and said I would get a refund for the 4 bags I purchased ($18 and change).

That doesnt help the potential damage the worms will do. I was supposed to get the refund in my email and still havent so I cant confirm moment on whether that will be done but am shocked that these would be in the mulch!

User's recommendation: Be careful.

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Resolved
Braylee Saa

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Verified Reviewer
| map-marker Kingsport, Tennessee

Resolved: Need information about older Scott’s grass seed

Updated by user Aug 28, 2026

I bought a big bag of Scott’s seed a year ago. I still have about 25 lbs left.

I was simply trying to find out whether it would germinate if I overseed my lawn.

Do I need to buy another 50 lbs? I have about half an acre lawn.

Original review Aug 26, 2026

The person answering indicated that another agent was necessary to answer my needs. Basically I have the remainder of a large bag of Scotts grass seed.

About a year old.

I have killed crabgrass in my lawn and need to know if the grass seed, about 30 pounds, will germinate to grass on those spots. The killed spots are yellow and dry.

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Featured
John D Zwj
map-marker Manassas, Virginia

Complaint

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AI Highlights
  • - I bought 2 bags of grass seed; less than half sprouted.
  • - Karen reviewed planting steps and provided refund steps; the resolution was efficient.
Scotts - Complaint

I bought 2 bags of grass seed, and less than half ever sprouted. I spoke with ***, and after reviewing the steps taken to plant, she provided the steps to take for a refund. Very efficient, and a satisfactory resolution

Loss:
$138
Pros:
  • I used this product before with great results
Cons:
  • Not so much this time

Preferred solution: Full refund

User's recommendation: Follow the steps to plant-if they don't grow, say something to someone who can provide satisfaction

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Miana Tay
map-marker Buffalo, New York

Football

Scotts - Football

I'm ***; my middle name is ***. ***, pass; y: ok beef in *** best play is *** from *** in my lifetime.

Loss:
$66616
Pros:
  • People
Cons:
  • Lose

Preferred solution: Apology

User's recommendation: Scott

View full review
Resolved
Wilmon Mmb
map-marker Commack, New York

Resolved: Scotts sent a VISA card as a rebate for a faulty product.

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The Visa card is from TREMENDOUS.

Stores do not accept this card and Amazon also rejected it. Tremendous is trying to correct this situation. Seems like nothing helps.

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Lloyd B Xua
map-marker Morgan City, Louisiana

Need replacement wheels for my Scott’s Turf Builder DLX Broadcast Spreader

The plastic wheels on my DLX broadcast spreader broke up and just basically made this spreader useless. I paid $100 for it at ACE about 3 years ago.

I used it maybe 6 or 8 times. I keep it stored in my shed.

It looks like new. I think you should give me a new one.

Preferred solution: Full refund

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Tarina Afu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Minimal resolution

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AI Highlights
  • - Handheld spreader in perfect condition; paint dripped when rinsed.
  • - The staff offered 25% off a new model with mail-in receipt; item discontinued.

I have a hand held lawn seed spreader that Ive never used. Its in perfection condition, colors bright, no rust.

All good!

I rinsed dust off to give it to someone, and the green paint dripped off onto the drying paper towel, counter, my hands.

The lady helping said no problem. It washes out. She was able to give me 25% off if I buy a new one and mail in the receipt.

(Mine has been discontinued.). Should have refunded!

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Ohio R Wxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nelsonville, Ohio

*** s turf builder seed is garbage

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Scotts - *** s turf builder seed is garbage

More than 3 weeks ago I paid $26.95 for a 12 pound bag of Scotts turf builder grass seed. I did everything I was supposed to do according to the directions.

Not one seed has germinated in 3 weeks. Not one. This turf builder grass seed is garbage.

Maybe anothe company product will give better results. Buy *** grass seed.

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William B Mgu

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Verified Reviewer
| map-marker Houston, Texas

Product is not working

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AI Highlights
  • - Three weeks to see if it gets rid of the weeds from Saint Augustine grass.
  • - Customer service was patient and explained the product well.

I got three weeks to see if it gets rid of the weeds out of my Saint Augustine grass. Im one weekend Ill wait two more weeks but trust me if it was gonna kill it. It been killed by now a week, but Ill wait in the customer service I got was very very Patient with me and let me talk so she deserves 20 stars and a raise and very, very helpful in reading and explaining the product I had

Pros:
  • Just want results

Preferred solution: Two bags of weed and feed mailed to my address from the manufacturer to where I would be guaranteed. It hadn’t sent on a shelf for four years.

User's recommendation: Patience and more than likely it will work. I just feel like I might’ve gotten an old bag that was out of date, but I’ll wait the three week period to see if it kills the weeds cause I’ve done everything that the instructions said to do.

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Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Lawn Care During Drought: How to Grow Lawns with Less Water?

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Towanda Ueh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albany, New York

Trouble with mower

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No customer service...lawn mower handles snapped in half...duck tape not going to work...noone answers phone ...and now they want me to write a essay about my experiences

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larry b Svm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cordova, Tennessee

Liquid weed and feed won’t come out of...

Liquid weed and feed won't come out of the bottle. Holding it upside down, it still won't come out, and I can't get the top off the bottle.

Waste of my money. I do six yards.

Loss:
$45
Cons:
  • Product will not dispense

Preferred solution: Full refund

View full review
Anonymous
map-marker Staten Island, New York

Fascist backers

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Discovering that Scotts support this deranged fascist regime has help me decide never to use my money for any of their products.

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About

Related Companies

Scotts Miracle Gro, AeroGarden, Miracle Gro, Ortho, Tomcat Brands

Summary

Scotts is a company that specializes in selling lawn-care products. The company was started in 2002. Nowadays it has a large number of regular clients. Scotts sells many different products like outdoor cleaners, lawn food, grass seeds, spreaders, weed, bug and disease controls. The company offers a big variety of garden tools and accessories. The company has its own lawn care mobile application for IOS, Android and Windows.

Scotts reviews and complaints

Scotts is ranked 69 out of 1404 in Landscaping and Gardening category

Area Served

USA

Payment Methods

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